Returns & Refunds Policy

Your Rights Under Australian Consumer Law

All products sold on GRABIT come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Automatic Rights to Return

You can return items without question if they are:

• ❌ Not as described or advertised
• ❌ Defective, faulty, or damaged
• ❌ Not fit for their intended purpose
• ❌ Of unacceptable quality
• ❌ Not delivered within the promised timeframe

Change of Mind Returns

• Each vendor sets their own change of mind policy
• Check the vendor's return policy before purchasing
• Return shipping costs may apply for change of mind
• Items must be unused and in original packaging

How to Return an Item

1. Visit our support page and submit a ticket
2. Contact us at [email protected] with:
   • Your order number (e.g., GRB-XXXXXX)
   • Reason for return
   • Photos if the item is damaged/faulty
3. We'll coordinate with the vendor and provide:
   • Return authorisation
   • Return shipping instructions
   • Expected refund timeframe
4. Ship the item following our instructions
5. Receive your refund once the vendor confirms receipt

Refund Processing

• Faulty items: Full refund including original shipping
• Change of mind: Product cost only (if vendor allows)
• Processing time: 5-10 business days after vendor receives item
• Refund method: Original payment method

Items That Cannot Be Returned

For health and safety reasons, vendors may not accept returns on:

• Opened supplements or vitamins
• Personal care items
• Items marked as final sale

Need Help?

📧 Email: [email protected]
Include your order number for faster service

We're here to ensure you have a positive shopping experience on GRABIT!