Privacy Policy

1. Introduction

This Privacy Policy explains how Funnel Web Digital Solutions (ABN 24 207 556 552) trading as GRABIT ("we", "our", "us") collects, uses, and protects your personal information when you shop on the GRABIT marketplace at grabit.au.

By using our marketplace, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

When you make a purchase, we collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address (if different from shipping)

2.2 Automatic Information

When you browse our marketplace, we automatically collect:

• Products you view and purchase
• Technical information (browser type, device type)
• IP address
• Cart information stored locally on your device

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmation and updates
• Respond to your inquiries
• Improve our marketplace
• Comply with legal obligations

We do NOT use your information for marketing emails at this time.

4. Information Sharing

4.1 With Vendors

When you place an order, we share with the relevant vendor ONLY:

• Your name
• Shipping address
• Phone number
• Items ordered

Important: We never share your email address with vendors.

4.2 With Service Providers

We share information with:

• Stripe: For secure payment processing (we never see your card details)
• Google Analytics: For understanding marketplace usage (anonymised data)
• Meta (Facebook): For advertising, analytics, and retargeting through Meta Pixel. This includes pages you view, products you browse, and purchases you make. Meta uses this data to show you relevant ads on Facebook and Instagram.

4.3 Legal Requirements

We may disclose information if required by law or to protect our rights.

5. Cookies and Tracking

We use:

• Essential cookies: To maintain your shopping cart
• Analytics cookies: To understand how you use our marketplace (Google Analytics)
• Advertising cookies: To show you relevant ads on Facebook and Instagram based on your browsing behaviour (Meta Pixel). These cookies track which products you view and help us show you tailored advertisements.

You can opt out of personalised advertising by:

• Using your browser's "Do Not Track" settings
• Adjusting your Facebook ad preferences at facebook.com/ads/preferences
• Using browser extensions that block tracking cookies

Your cart ID is stored in your browser's local storage to preserve your shopping session.

5.1 Meta Pixel and Advertising

We use Meta Pixel, a tracking technology from Meta Platforms (Facebook), to:

• Measure the effectiveness of our advertising campaigns
• Show you relevant ads on Facebook and Instagram
• Build audiences of people similar to our customers
• Track conversions from our ads

The Meta Pixel collects:

• Pages you visit on our marketplace
• Products you view and add to cart
• Purchases you make
• Your device and browser information

This information is shared with Meta and associated with your Facebook profile if you're logged into Facebook while browsing our site.

You can learn more about how Meta uses your data in their Data Policy at https://www.meta.com/legal/privacy-policy/

6. Data Security

We protect your information through:

• HTTPS encryption on all pages
• Secure servers in Sydney, Australia
• No storage of payment card information
• Limited access to personal information

7. Data Retention

• Transaction records: Kept indefinitely (items purchased, quantities, totals, GST, our fees, brand commissions)
• Order information: Personal details (names, addresses, phone numbers) removed from orders after 1 year
• Account information (when available): Email address kept for account access while your account remains active
• You can request deletion of your personal information or close your account by contacting us

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Lodge a complaint with the OAIC if unsatisfied

To exercise these rights, email us at [email protected].

9. International Transfers

We store all data in Australia. We do not transfer your personal information overseas.

10. Children's Privacy

Our marketplace is for users 18 years and older. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our marketplace.

12. Contact Us

For privacy questions or concerns:

Funnel Web Digital Solutions
Trading as GRABIT
Email: [email protected]
Website: grabit.au

13. Complaints

If you're not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.